All Bigsmalls deliveries will arrive in plain, discreet packaging. We never share your personal details with anyone else, and your credit card details are never stored by us.
In stock items will normally be dispatched within 48 hours of the order being placed (Monday - Friday). We send most items by Royal Mail Second Class, which should take no longer than 2-3 working days to reach you. Very high value orders may be sent by Signed For delivery or by a trackable courier service at our discretion.
If you have ordered an out of stock or special order item, we will send this on to you as soon as we have the new stock available. This will normally be within 3 weeks of your order, and usually more quickly than this. If an individual product is likely to take longer than this to be delivered, it will be marked as such on their product page. If you have ordered multiple items we may, at our discretion, split your order and send the available items first, but we cannot guarantee this. Should your order be delayed beyond the expected delivery time, we will let you know by email.
UK delivery charges - Pay just £2.95
Delivery to any UK address is just £2.95, regardless of the size or contents of your order.
- To keep you informed on the status of your order. Once placed, you will be emailed when it is processed, and again when it is despatched.
- To despatch your goods as quickly as possible
- To ensure your privacy
You can check the status of your order in Your Account at any time.
Most items at Bigsmalls.co.uk are in stock with us - you can see the stock availability stated in the Options panel in the individual item pages. We aim to deliver these items promptly within 3-5 working days.
As some items are very popular, or because certain items need to be bought to order, the item you want may not be in stock. This will be shown on the product page. In these cases, we will get your order to you as quickly as humanly possible! This normally means that the items will be dispatched to you within 3 weeks of ordering, but we will keep you updated with the status of your order, and make sure you know if there is a delay. In the case of a delay, we will always give you the available options so you can choose how to proceed. We must stress that this happens very rarely - Bigsmalls is renowned for its prompt delivery!
If your order contains both items that are in stock and ones that are ordered in, at our discretion and at no additional delivery charge to yourself, we may split your order and deliver the in stock items immediately, so that you don't have to wait.
Please view individual products for accurate stock information and delivery estimates for items that have sold out - choose the product option you'd like (if applicable) and the "availability" is shown above. If there are any difficulties with fulfilling your order then we will contact you. If you have any questions at all about delivery or your order, you can contact us at any time and we will be happy to help.
International delivery charges
Orders of any size despatched to a European address will charged at £10.
BigSmalls will deliver to the following European countries only:
Orders of any size despatched to an International address (outside of the countries listed above) will be charged at £20.
Bigsmalls will deliver to the following International countries only:
Bigsmalls will not delivered to any country not listed above. Any orders placed to other countries will be cancelled and associated payments will be refunded in full. If you have any questions about delivery, please contact us at firstname.lastname@example.org.