Returns
If you are dissatisfied with any item (for example if it does not fit), then you may return it within 7 days to the address below (at your expense) we will exchange it for a different size or style. If you would prefer, we will issue you a full refund. Please note that shipping charges are non-refundable and that if your order was delivered free of charge, then a shipping charge of £2.99 will be deducted from your refund. Additional shipping charges may be payable if an exchange is requested. Please email us at
info@bigsmalls.co.uk if you have any queries about this process.
Any returned items must reach us in "new" condition - unworn, undamaged and without stains or perfume. Any original packaging must be present and all labels and tags must be attached to the product.
In the unlikely event that your order or items within it are damaged, you may return them to us for a full refund or exchange. We will also refund your return postage. Please return your items via recorded Royal Mail delivery to:
BigSmalls
Avondale Business Centre
Woodland Way
Kingswood
Bristol
BS15 1AW