Returns

In the unlikely and uncommon event that you are dissatisfied with any item you purchase from BigSmalls, for example if it does not fit, then you may return it within 30 days to the address below and we will happily exchange it for for a different size or style. If you would prefer, we will issue you a full refund.

Please note that, as is standard practice, shipping charges on deliveries are non-refundable, and that you will need to cover the postage cost of returning items - we also strongly recommend you obtain a proof of postage from the Post Office on an returned items. In addition, if your order was delivered free of charge, then a shipping charge of £2.99 will be deducted from any refund. Additional shipping charges may be payable if an exchange is requested. Please email us at orders@bigsmalls.co.uk if you have any queries about this process and we will be happy to help.

Any returned items must reach us in "new" condition - unworn, undamaged (including packaging) and without stains or perfume. Any original packaging must be present and undamaged and all labels and tags must be attached to the product. We will not issue refunds on any items that have clearly been used for obvious hygiene reasons, or where packaging is torn or otherwise damaged.

Orders which have not yet been dispatched may be cancelled free of charge at any time

In the unlikely event that your order or items within it are damaged or that we have sent you an incorrect item, you may return them to us for a full refund or exchange. We will also refund your return postage. Please return your items via recorded Royal Mail delivery to:

BigSmalls
Beauford House
Ludlow Court
Willsbridge
Bristol
BS30 6HB

Please note that we are solely a mail-order company and have no retail premises. Unfortunately we are unable to accept personal callers for insurance purposes.