All BigSmalls deliveries will arrive in plain, discreet packaging. We never share your personal details with anyone else, and your credit card details are never stored by us.
UK delivery charges? Pay just £1.99
Delivery to any UK address is just £1.99, regardless of the size or contents of your order.
Customer Testimonial
"Thank you so much, once again, for your quick and efficient service. I received my order the day after placing it, and will continue to order from you far into the future I suspect!"
Miss K, May 2012
We promise:
- To keep you informed on the status of your order. Once placed, you will be emailed when it is processed, and again when it is despatched.
- To despatch your goods as quickly as possible
- To ensure your privacy
You can check the status of your order in Your Account at any time.
Delivery Estimates
Most items at BigSmalls.co.uk are in stock with us - you can see the stock availability stated in the Options panel in the individual item pages. We aim to deliver these items promptly within 3-5 working days.
As some items are very popular, or because certain items need to be bought to order, the item you want may not be in stock. This will be shown on the product page. In these cases, we will get your order to you as quickly as humanly possible! This normally means that the items will be delivered to you within 2 weeks of ordering, but we will keep you updated with the status of your order, and make sure you know if there is a delay. In the case of a delay, we will always give you the available options so you can choose how to proceed. We must stress that this happens very rarely - BigSmalls is renowned for its prompt delivery!
If your order contains both items that are in stock and ones that are ordered in, at our discretion and at no additional delivery charge to yourself, we may split your order and deliver the in stock items immediately, so that you don't have to wait.
In the case of some Allure items, they may take an additional week to arrive, so up to three weeks, although it is often much sooner than this.
Please view individual products for accurate stock information and delivery estimates for items that have sold out - choose the product option you'd like (if applicable) and the "availability" is shown above. If there are any difficulties with fulfilling your order then we will contact you. If you have any questions at all about delivery or your order, you can contact us at any time and we will be happy to help.
International delivery charges
Orders of any size despatched to a European address will charged at £9.99.
BigSmalls will deliver to the following European countries only:
Austria
Belgium
Cyprus
Czech Republic
Denmark
Estonia
Faroe Islands
Finland
France
Germany
Gibraltar
Greece
Hungary
Iceland
Ireland
Italy
Latvia
Lithuania
Luxembourg
Malta
Monaco
Netherlands
Norway
Poland
Portugal
Slovakia
Slovenia
Spain
Sweden
Switzerland
Orders of any size despatched to an International address (outside of the EU countries listed above) will be charged at £19.99.
BigSmalls will deliver to the following International countries only:
Australia
Canada
Falkland Islands
Hong Kong
Israel
Japan
New Zealand
United States
BigSmalls will not delivery to any country not listed above. Any orders placed to other countries will be cancelled and associated payments will be refunded in full. If you have any questions about delivery, please contact us at orders@bigsmalls.co.uk. |
